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AI EvidenceProof

Here is what we can evidence.

Named clients, third-party certification and how AI work is measured on your own results.

Certified in the Claude Partner Network Microsoft Solutions Partner ISO 27001 ISO 9001 Independent since 1999

AI clients

Working with us on AI

Businesses we are working with, each at a different stage of the route.

AGRCastle GalleriesGong chaHarbour HotelsThe Investor ForumLGHLondon Bullion Market AssociationSplendid HospitalityValo Property Services

Managed IT

27 years of operational record

The figures are from Cardonet's managed IT service.

cardonet.ai is the AI practice of Cardonet, independent since 1999 and certified to ISO 27001 and ISO 9001. The engineers behind Cardonet's 24/7 managed IT service run this work under the same audited controls.

  • 98% Customer satisfaction
  • 98% SLA achievement
  • 27 Years independent since 1999

Who you are hiring

You are hiring one company in three roles, with the same people throughout. More than 60 of us are engineers, and the AI work stands on 27 years of complex projects: cloud migrations, office moves that took every system with them, passwordless sign-in rolled out across a business and hotel openings. Our engineers have slept on site to see that kind of work through.

  • Advisory We show you where you stand, agree the rules with your leadership and choose the tool once the rules exist. That advice arrives as Govern, the first phase of our Track rollout, with named outputs and named participants, so you can hold us to it.
  • Integrator We build AI into the systems you already run, whether that is Microsoft 365, Google Workspace or the system your people live in, under sign-in you control. Before anyone's access grows we check who can see what, because a connected tool can open anything its user's account can.
  • Enabler We bring your first team into daily use on the work they already do, and show them where AI helps and where to stop. From that day the team that ran your Track rollout keeps what is live running, improving and governed, with support that answers 24/7/365.

Certification

Audited by a third party

ISO 27001, ISO 9001 and Cyber Essentials, and screening for every person on the team.

  • ISO 27001 and ISO 9001 Audited and independently verified against an established standard.
  • Cyber Essentials Certified against the scheme's five technical controls.
  • Screening Every person on the team is BS7858:2019 screened and DBS checked, before they touch your systems or your data.

Partnerships

  • Certified Services Partner, Claude Partner Network

    Cardonet is Certified in the Claude Partner Network.

  • Microsoft Solutions Partner

    Microsoft Solutions Partner for Microsoft 365 Copilot.

The Claude Partner Network is how Anthropic works with the firms that put Claude into production for customers. Partners advance through Certified, Select, Preferred and Global Premier tiers, and we are at the first of them.

Escalation

What happens when it goes wrong

One escalation route, available 24/7/365, into the same team that built your Track.

  • A named route to a named team The people who set up your Track are the same people you reach when something goes wrong.
  • Review points are defined Adopt, the phase that brings your first team into daily use, sets out who checks what and when, and where output can stand alone. AI gets things wrong, so we treat that as a design constraint.
  • Nothing widens without a check A permissions review sits between your first team and everyone else, and we do not skip it to meet a deadline.

See the controls in detail →

Results

Measured on your own work

The numbers that count come from your own work, measured before you start and again after.

Cardonet has 27 years of operational record behind everything above, and AI work is held to the same standard of evidence.

Adopt ends with a test on your own work, and every build closes with Test against your own work, so the numbers that come out are yours. Before any of that, a permissions review checks who can see what before anyone's access grows. We will not show you a number nobody can verify.

What we will publish

Test results from named engagements, for every client who allows it.

  • Test results We will publish the result of each Adopt test and each build's Test for every client who allows it, each from a named engagement rather than an average across a cohort.

Where to go next

If you came for the controls

Guardrails sets out what you end up holding, where the boundary sits, the permissions review in full and the list of things we do not claim.

See Guardrails →

If you want to see the method

Two phases with named outputs and named participants, a permissions review and a test on your own work to close it.

See how Track works →

If you are not ready to talk yet

Ten questions take about two minutes and give you the two or three things worth doing first, and nothing is sent anywhere.

Answer ten questions →

Put your own questions to us

Bring the questions a client, insurer or assessor would ask. Someone who knows will answer them, including where the answer is no.

Who runs this work

Raphael Waller

CTO and AI Lead

More and more of my client conversations turn to AI. The questions are sensible ones. Where do we start? What's safe to use? Who checks the results?

About Raphael

Raphael designed Cardonet's approach to AI and built the processes behind each part of the route, from the readiness snapshot to the permissions review that checks what an AI tool could reach before it connects. He has worked with Claude, ChatGPT, Copilot and Gemini, so advice on which one fits a business comes from using all four.

  • Microsoft 365 Certified: Enterprise Administrator Expert
  • BEng in Electronic and Computer Engineering from Brunel University
  • At Cardonet since 2014