Terms
Certified in the Claude Partner Network Microsoft Solutions Partner ISO 27001 ISO 9001 Independent since 1999
These terms cover two different things. The first part covers using this website. The second covers the work we do for you: Track, Build and Trackside.
If you have a signed proposal or statement of work with us, that document wins wherever it says something different from this page.
Who you are contracting with
Cardonet Consultancy Limited, company number 06263199, VAT number GB 912 2507 59, registered at 7 Stean Street, London, E8 4ED. It is a sister company of Cardonet Limited, which has been independent since 1999.
Website terms
Using this site
You are welcome to read this site, and to copy or print pages for your own use. Please do not republish our content, sell it or pass it off as your own.
By using the site you accept these terms as they stand.
What is on this site is not advice
The Briefing is commentary. The pages describing Track, Build and Trackside explain how we work. None of it is professional, legal or regulatory advice about your business, and none of it creates an engagement.
Your circumstances are yours. Talk to us, or to your own advisers, before you act on anything you read here.
Accuracy and availability
We take care to keep this site correct and current, and we will fix mistakes when we find them. We do not guarantee that every page is complete or error-free, and we may change the site at any time.
We aim to keep the site available but cannot promise it always will be. We are not liable if it is unavailable, and we are not responsible for what is on sites we link to.
Intellectual property
The content, design and code of this site belong to Cardonet or to the people we licensed them from. Using the site gives you no rights in any of it beyond reading it.
Terms for our services
How work is scoped and quoted
Each piece of work is scoped and quoted on its own. Track, the permissions review, each Build, and Trackside are separate. None of them is included inside another one's price.
We put the scope in writing before we start. If the scope changes, we agree the change in writing before we act on it.
Two pieces of work can also be bought on their own as a first step. The readiness snapshot has a fixed fee, published on this site as £4,600 plus VAT, and your proposal confirms it. The AI policy half-day is quoted in your proposal. Both are part of Govern, and buying either one commits you to nothing further.
Track
Track has two phases: Govern establishes the rules, and Adopt puts them to work. Track ends with a test, which we run on the work your first team does, and we tell you the result. If it does not do the job, we say so and we put it right or we tell you what we cannot do.
Track is a route in, and it does not promise a working AI system. What Track delivers is governance you can stand behind and a team that can use what it has been given.
The permissions review
A permissions review follows Track. It checks what any system we go on to build would be able to reach, before it can reach it.
It is required, and it is quoted separately from Track's price. We will not start a Build without it.
Build
Build has three stages: Discover ranks the work, Make builds it, and Test is where we run it against your own work.
Discover's deliverable is a ranked backlog and does not include training your team. It can also conclude that a job needs an ordinary workflow rather than AI, in which case we will tell you so and we will not build the AI.
Each Build is separately scoped and quoted, and sits outside both Track's price and the Trackside fee.
Testing
Every Build ends with Test. We run it against your own tasks and tell you whether it does the job.
We say tested, and we do not say proved. If it fails the test, we fix it or we tell you it cannot be done as scoped. We will not describe something as working because it worked once in a demonstration.
Trackside
Trackside is the ongoing service covering Running, Improving and Reviewing. The term, the notice period and anything payable on ending are set in your proposal.
When it ends, you keep what Track and Build produced for you: your data, your policy and tool register, your process maps, your configurations and your skill files exported in plain text with their documentation. What ends is the live hosting, the monitoring and the tuning history behind them. We hand over what we hold and confirm in writing when our copies are gone. You do not need our permission to leave, and you do not lose what you have built.
What AI can and cannot be expected to do
This section matters more than the rest, so we will be direct.
AI systems produce answers that are likely to be right but not certain. The same question can produce different answers. A system that has been right a hundred times can be wrong on the hundred and first, and it can be wrong confidently.
So we do not warrant that any AI system will reach a particular level of accuracy, or that its output will be correct, complete or fit for a specific purpose, unless we have agreed that in writing and said how it will be measured.
What we do commit to is this. We build human review into the design where the stakes need it. We tell you where a system is weak. We write down what it can and cannot do, and we keep that document accurate.
Decisions stay with your people. An AI system we build is a tool your team uses, and using it does not move responsibility for the outcome to us.
What you stay responsible for
- Accurate inputs. We can only work with what you give us.
- Access and permissions. You grant them, and you confirm they are right.
- An owner. Someone on your side needs to own the work and be able to make decisions.
- Human review. Where we have designed a review step, it needs to happen.
- Your own duties. Your regulatory, professional and data protection obligations stay yours. We help you meet them, and we cannot assume them.
- Lawful use. Do not use anything we build to break the law or to harm people.
Third-party AI model providers
The systems we build usually rely on AI models run by other companies. When they do, that provider's terms apply alongside these terms to your use of their model. We will tell you which providers are involved and give you their terms before you commit.
Those providers change their models, their prices and their availability, and they sometimes withdraw a model entirely. That is outside our control. We will tell you when it affects you and we will propose a way through, but we cannot be liable for their decisions.
Intellectual property in the work
You own your material. Your data, your documents and your business information stay yours. We claim nothing in them.
You own what we build for you. On payment, the configurations, prompts, workflows and documentation we produce specifically for you are yours to keep and use.
We keep our own methods. Track, Trackside, our frameworks, templates, tooling and general know-how stay ours. Working with you does not transfer them, and we will use what we learn to get better at our job for everyone else too. We will not use your confidential information to do it.
Outputs. What a system produces for you is yours, as far as it is ours to give. Model providers set their own terms on output ownership, and some outputs may not attract copyright at all. We will flag it where it matters.
Confidentiality
Each of us will keep the other's confidential information confidential, use it only for the work, and protect it properly. This holds for three years after the work ends.
It does not cover information that is already public, that you or we already had, or that the law requires us to disclose.
Data protection
Where we process personal data for you, you are the controller and we are the processor. Our privacy page explains what we do in detail. We will enter a data processing agreement with you covering it.
Fees and payment
We invoice as set out in your proposal, which also says how often Trackside is invoiced.
Payment is due within 30 days of the invoice date. VAT is charged at the applicable rate. On late payment we may charge interest at 3% a year above the Bank of England base rate.
If you dispute an invoice in good faith, tell us promptly and pay the rest. We would rather resolve it than argue about it.
Our liability
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
Subject to that, we are not liable for indirect or consequential loss, including lost profit, lost revenue, lost business, lost goodwill, damage to trading relationships, or loss or corruption of data.
Also subject to that, our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose.
You are buying professional services from a business that carries insurance, not a guarantee against every outcome. If our cap does not suit the risk you are carrying, tell us during Govern and we will talk about it rather than leave it to be discovered later.
Things outside our control
Neither of us is liable for a delay or failure caused by events beyond reasonable control. That includes war, civil unrest, natural disaster, epidemic, industrial action, failure of telecommunications or utilities, government action and the withdrawal or failure of a third-party service we depend on.
If it goes on long enough to make the work pointless, either of us can end the affected work in writing. You pay for what has been done, and we refund anything paid in advance for what has not.
Ending the work
Trackside ends as your proposal sets out.
Any of the work can be ended by either of us in writing if the other is in material breach and has not fixed it within 30 days of being told, or becomes insolvent. You pay for work done up to that point.
General
Changes to these terms need to be in writing and signed by someone at Cardonet with authority to agree them. If we do not enforce something immediately, we have not given up the right to enforce it later.
If any part of these terms turns out to be unenforceable, the rest still stands.
Notices go by email to hello@cardonet.com, or by post to 7 Stean Street, London, E8 4ED.
These terms and any dispute under them are governed by the law of England and Wales, and we both submit to the exclusive jurisdiction of the courts of England and Wales.
Calls and video meetings may be recorded. If one is, we will tell you at the start.
Questions
Email hello@cardonet.com. If something here does not work for your business, tell us before you sign rather than after.