AI ContinuityTrackside
Track gets you there. Trackside keeps it running.
Trackside is the monthly service that starts the day Track, our AI rollout, has your first team live. It does three things at the same time.
- Running keeps what is live in working order.
- Improving fixes the cause of every result your team rejects.
- Reviewing keeps the rules current as new people join and new uses appear.
It is a retainer because the work carries on after the rollout ends, and how it is bought is set in your proposal.
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Three pillars that run in parallel
The depth is set for your business, and the fair-use limits are written into your proposal.
Running
A named escalation route, open 24/7/365, into the same team that built your Track. When something needs fixing rather than building, this is who picks it up.
Improving
Every result your team rejects has its cause found and the skill behind it fixed, and what is live gets retuned when the AI itself changes. New building is scoped and quoted separately.
Reviewing
Access and policy get reviewed on a set cadence, so a rule agreed once does not get forgotten. If something drifts from a guardrail set in Govern, the first phase of Track, this is where it gets caught and corrected.
In practice
What a month looks like
One scheduled call, one short report and 24/7/365 support that does not wait for either.
- The check-in Every month brings a scheduled check-in call covering what has changed, what has been used and what is coming up. A short report comes with it too: usage, plus any support tickets raised and how they were resolved.
- Between the calls Running covers 24/7/365 support, separate from the scheduled check-in. Improving requests get logged and ranked for the next cycle.
For your whole team as well as whoever bought this
The monthly session assumes no prior AI knowledge. Nobody is expected to have kept up already, and nobody gets quizzed on it. It is a session your people can join, whereas training built around your business is separate. If a role ever changes because of what AI now handles, that conversation happens with you directly.
Why it is not a maintenance charge
Where the next build comes from
What you learn in use decides what we build next. Every result your team rejects, every request your people make and every place a skill drifts as the AI changes goes into a ranked list. That list is where the next round of Discover (the step that ranks what to build) begins. The record builds up only while the service runs, which is what staying on buys and why Trackside is not a maintenance charge. If all you need is for things to keep working, say so and we will scope the lighter depth.
If you ever want to leave
Everything Track and Build produced stays yours. Only the live service and its tuning history end.
- What stays yours What Track and Build produced for you stays yours on exit: the policy and tool register, your readiness picture, your process maps and your skill files exported in plain text with their documentation.
- What you lose The live hosting, the monitoring and the tuning history behind them. Nothing else gets held back.
See the record behind Trackside's support: certifications, tenure and the performance figures →
Common questions
Before you commit
Are we locked in?
The term, the notice period and anything payable on ending are set in your proposal. What this page does set out is the exit position: what you keep and what you lose when you go, including the part that works against you.
Is training for our team included?
A monthly session your people can join is included, and it is open to every Trackside client. It assumes no prior knowledge and nobody gets quizzed on it.
Training designed around your business specifically is separate chargeable work. We say so now so a quote later does not surprise you.
What happens when someone joins or leaves?
Running handles joiners and leavers on the AI side. There is a stated fair-use limit on seat changes each month.
Will our roles change because of this?
Some of them will. We tell you which jobs we think a build touches before we build it, so it is not a surprise later. The monthly session is there so your people are not working it out on their own.